PRIVACY POLICY
Last updated July 28, 2024
This Privacy Notice for LUPAC HEALTH GROUP LLC ("we", "us", or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
- Visit our website at lupachealthgroup.com , or any website of ours that links to this Privacy Notice.
- Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our
table of contents
below to find the section you are looking for.
What personal information do we process? We may process personal information based on your interaction with our Services. Learn more about
personal information you disclose to us
.
Do we process any sensitive personal information? We do not process sensitive personal information such as your racial or ethnic origins, sexual orientation, or religious beliefs.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, to respond to your inquiries, and to comply with legal requirements.
Note: Since we do not store sensitive information on our platform, the regulatory frameworks such as HIPAA (in the United States) or GDPR (in the EU) are fulfilled by the websites and insurers with which we work. Also, we do not transfer data internationally. Learn more about how we process your information .
Note: Since we do not store sensitive information on our platform, the regulatory frameworks such as HIPAA (in the United States) or GDPR (in the EU) are fulfilled by the websites and insurers with which we work. Also, we do not transfer data internationally. Learn more about how we process your information .
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us, including your name, contact details, mailing addresses, and health insurance information when applicable.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include the following:
- names
- phone numbers
- email addresses
- mailing addresses
- health insurance information
In addition to the information you provide, we automatically collect certain information when you visit, use, or navigate the Services (such as your IP address, browser and device characteristics, and usage data) to help ensure the security and operation of our Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, to respond to your inquiries, and to comply with legal requirements.
Note: Since we do not store sensitive information on our platform, the regulatory frameworks such as HIPAA (in the United States) or GDPR (in the EU) are fulfilled by the websites and insurers with which we work. Also, we do not transfer data internationally.
Note: Since we do not store sensitive information on our platform, the regulatory frameworks such as HIPAA (in the United States) or GDPR (in the EU) are fulfilled by the websites and insurers with which we work. Also, we do not transfer data internationally.
In Short: We may share your personal information with certain third parties—for example, with service providers who perform functions on our behalf or in connection with a business transfer—but only when necessary and in accordance with applicable law.
In Short: We use cookies and similar tracking technologies to collect and store information for purposes such as enhancing your experience and analyzing usage. You may configure your browser to reject cookies, but this may impact the functionality of our Services.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We implement reasonable technical and organizational security measures designed to protect your personal information, although no system can be guaranteed to be completely secure.
Security Breach Notification: Our CRM employs high security standards and double authentication to safeguard your data. In the unlikely event of a security breach, we will promptly notify the relevant authorities and, if necessary, inform affected users in accordance with applicable law.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from children under 18 years of age. If we become aware of such data being collected, we will promptly delete it.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You have rights under applicable data protection laws—including the rights to access, correct, or delete your personal information, and to withdraw your consent to our processing.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and mobile operating systems include a Do-Not-Track feature. However, as there is no universal standard, we do not currently respond to DNT signals.
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of certain U.S. states, you may have additional rights regarding your personal information, including the right to request details about our processing, to correct inaccuracies, and to request deletion or export of your data.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated "Revised" date and posted on our website.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, please email us at [email protected] or contact us by post at:
LUPAC HEALTH GROUP LLC
3251 NW 102ND PLACE
Doral, FL 33172
United States
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, obtain details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing.
Note: The verification process for such requests is handled internally through our secure CRM system; users do not access sensitive account information directly via our platform.
Note: The verification process for such requests is handled internally through our secure CRM system; users do not access sensitive account information directly via our platform.
Additionally, we have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected |
| A. Identifiers | Contact details such as real name, alias, postal address, telephone or mobile contact number, online identifier, IP address, email address, and account name | NO |
| B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | NO |
| C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race, ethnicity, national origin, marital status, and other demographic data | NO |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | NO |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with websites and applications | NO |
| G. Geolocation data | Device location | NO |
| H. Audio, electronic, sensory, or similar information | Images and audio, video, or call recordings created in connection with our business activities | NO |
| I. Professional or employment-related information | Business contact details, job title, work history, and professional qualifications | NO |
| J. Education Information | Student records and directory information | NO |
| K. Inferences drawn from collected personal information | Inferences drawn from the personal information listed above to create a profile about an individual’s preferences and characteristics | NO |
| L. Sensitive personal Information | NO |
We may also collect additional personal information outside of these categories when you interact with us (in person, online, by phone, or by mail) for purposes such as customer support, surveys, contests, or facilitating the delivery of our Services.
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